LGBTQ+ Community Care & Support

Understanding and support go a long way. Our UnitedHealthcare (UHC) Advocates are trained to provide LGBTQ+ members and allies with a welcoming, open environment that makes conversations easier. Get help with benefit questions, finding and scheduling appointments, claims information and authorization, and more.

Your UHC plan provides support to help keep you and your loved ones healthy, including:

• HIV screenings
• PrEP medications, as well as necessary clinic visits and lab tests
• PEP medicine
• HIV treatment

Note: You may file a claim appeal within 180 days if you or your physician disagrees with a pre-certification or prior authorization decision, or your claim is denied. Reference your medical plan documents for more information. Advocates are available to help you file an appeal.

Pre-certification or prior authorization is required for gender-affirming surgical treatment. Coverage for certain services may vary. Reference your medical plan documents or connect with an Advisor for more information.

Our network of behavioral health clinicians offers confidential support to help with challenges you may be dealing with, such as:

• Stress, anxiety, and depression
• Bipolar and related disorders
• Trauma and post-traumatic stress disorder (PTSD)
• Grief, loss, and more

Virtual behavioral care is also available with a licensed therapist.

Gender-affirming procedures and services may include:

• Breast surgery
• Genital surgery
• Hormone therapy
• Hair removal required for reconstructive surgery
• Hysterectomy (removal of uterus)
• Tracheal shave
• Voice modification therapy
• Voice modification surgery

A variety of family planning benefits are offered that may be covered by your employer. When an employer selects UHC standard benefits, fertility preservation is covered if an individual is undergoing gender-affirming surgery that will render them permanently infertile/sterile. This includes egg retrieval or sperm collection, cryopreservation, and storage for 12 months.